Our ESOL conversation group has been running for just over a year and became so popular with customers, that we recently started another group.
I recently had a chat with members of our group, to find out what the service means to them. See their responses below:
Alex from Brazil and Sylvia from Italy both said
“that it has given them the opportunity to improve their English and make friends which are important to them as they have no family in the UK”.
Sophie from France who has been coming for a year said
“that she loved that it was not a formal class and that Patrick was a good group leader and that everybody participated”.
Mathilde from Quebec City said
“that some external classes are so expensive and are not as good or as fun as the one at the library. She loved the fact that Patrick the group leader was so welcoming and commented that she felt it was an essential service”
The group loved the fact that Patrick allocates time to everybody and never interrupts them and that he gives them additional support by e-mailing exercises to them.
I asked Patrick why he volunteered to run the group and how he has enjoyed his experience. He explained that he felt it was important to have such a service in this multi-cultural community. He said the group is a great mix of people from Iran, Romania, Italy, Holland, Japan and that as much as he has educated them, they have also educated him.
Our groups run on Monday and Saturday mornings 10.30am-12.00pm.
(Customer Service Manager – Shepherds Bush Library)